We offer a fully managed Ai-led contact center under one platform in the Philippines.
Real-time Ai coached Agents
Real-time Ai coaching
Real-time Ai scripts
Real-time Ai data feedback
Faster learning curve
Pure Ai-CX implementations
Accurate Tagalog NLP & ASR
Can route to agents & TLs
Ai voice, chat and dispositions
Programmable dialog flows
AI compliance and security
Solutions for all types of business operations
Retail stores
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Stay connected with frontliners
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Collect data of everything
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Smart tracking
Fintech & Startups
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Increase team's speed
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Organize knowledgebase
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Empower remote teams
Sales & Marketing
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Work in one platform
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Unify all tools
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Work with outsource teams
Project managers
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Assign tasks instantly
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Track your backlogs
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Communicate with anyone
The best local BPO + the best Ai tech for CX
We have integrated conversational AI technologies with local BPO processes, making us the first company to offer fully managed AI and contact center solutions that are supported locally in the Philippines.
Build
Consultation and demo
Dialog flow engineering
Integration
Testing and debugging
Deploy
Installation (if necessary)
Deployment of servers
Live configuration
Deployment testing
Manage
Ai cost optimization
Data and feedback
Performance optimization
Support & security
There's a science in building an Ai-led CX workforce, let us do it for you
2,500 applicants individually screened monthly
We run hundreds of marketing campaigns to attract top talents in the Philippines.
Weeks of intensive training prior to onboarding
Candidates undergo rigorous training on work policies, leads management, and familiarity of all tech tools.
Powered with omni-channel, Ai tools, and data analytics
We build and provide your teams with fully loaded tech tools to make your paying customers happy.
We are
ready to manage
your Ai-led teams in the Philippines
Need to ensure stronger controls and better quality of service for your customers?
Our entire tech stack at the foundation of your tech enabled teams
Meet the team
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Ian Madrid
FOUNDER
Khalid Punzalan
DIRECTOR
Julius Tuliao
TECH LEAD
Paul Ador
INFRA MANAGER
Cielo Palma
CUSTOMER SUCCESS
ABOUT TEXXEN
Texxen means Tech Centre, our vision is to be the biggest provider of tech-enabled teams in the Philippines.
Our mission is to help SMEs and startups by providing them access to properly assembled and fully managed human and robot teams that sell more and cost less.
Founded by Ian Madrid who built more than 15,000 sqm of contact center sites all over the Philippines that grew from 4 to more than 2,000 tech-enabled outsourced workforce in the last 15 years.
FREE 15-MINUTE DEMO AND DISCOVERY CALL
By the end of the discovery call with Cielo, you will have a clear understanding of the next steps on how to use remote workforce and Ai implementations to grow your business.
THIS CALL IS PERFECT FOR:
Businesses looking to convert their social media leads into a contact center sales pipeline.
Businesses looking for cheaper and more effective 24/7 support for their customers.
Businesses looking to rapidly scale their workforce output.
Businesses looking to maximize conversion rates & average order value.
Businesses looking for a professional agency behind their remote teams in the Philippines
If you have a general inquiry and would like to send an email instead you can contact us via email at: team@texxen.com
